Pre-RouteGenie

 

 

RouteGenie helps you limit the costs associated with your drivers and NEMT vehicles by routing your trips efficiently to cut down on the number of unnecessary vehicles and drivers on the road.

Save on driver labor.

RouteGenie utilizes each NEMT vehicle’s capacity and uses the fewest vehicles possible.

Choose the right NEMT vehicle.

RouteGenie considers passenger seating needs and other special needs to make sure the vehicle and driver are qualified to perform each trip that  they are assigned.

Schedule intelligently.

RouteGenie identifies how many vehicles and which vehicles are needed throughout the day so you can build a perfect driver schedule.

Stop stressing over routing.

RouteGenie does the hard work for you. Simply configure the system to build your routes and go!

Save on NEMT vehicle maintenance and fuel.

RouteGenie builds efficient routes that reduce unnecessary driving and waste.

Improve on-time performance.

RouteGenie considers the appropriate pick up and drop off windows for each trip.

DispatchGenie

 

 

DispatchGenie helps you handle the real-time changes and challenges that you are presented with throughout the day like add on trips, on demand trips, will calls, no shows, cancellations, driver call offs, vehicle breakdowns, and traffic problems.

Make the best dispatching decisions.

DispatchGenie will suggest and/or select the best NEMT vehicle for a trip.

Multi-load effectively and maximize efficiency.

DispatchGenies intelligent dispatching engine will consider and execute on multi-load opportunities.

Communicate with NEMT drivers in real time.

DispatchGenie sends real-time updates to the RouteGenie Driver App, so drivers always have the most up to date information.

Always know what your drivers are doing.

DispatchGenie receives trip status updates and trip data back from the RouteGenie Driver App in real time.

Choose the right NEMT vehicle types every time.

DispatchGenie considers passenger needs when suggesting and assigning vehicles to trips. Never send out an unqualified driver or vehicle again!

Allow dispatchers to be more proactive.

Less time and stress spent on choosing NEMT vehicles and fixing mistakes allows your dispatchers to provide better service to your passengers and drivers.

Reduce labor and maintenance costs.

Fewer wasted miles and unnecessary NEMT vehicles on the road saves you money!

ImportGenie

 

 

ImportGenie syncs your system up with your trip sources, allowing you to focus on performing your trips instead of constantly worrying about updating them.

Import all of your  trips.

ImportGenie syncs with your broker portal to bring in new trips.

Don’t miss cancellations.

ImportGenie watches for trips that come through as canceled or disappear from your broker manifest so they can be removed from your system and the driver’s manifest.

Stay up to date with changes.

ImportGenie identifies trip changes and makes those updates to your schedule in real time.

Sync up scheduling and dispatching.

When new NEMT trips come in or trips are changed, DispatchGenie automatically takes over and begins working on finding the best vehicle for those trips.

Connect to all of your payers.

ImportGenie works with dozens of payers across the country. If it isn’t synced with your payer yet, we will perform a free assessment to let you know what type of sync we can build with them.

Get alerted when NEMT trips change.

ImportGenie send you a notification to tell you when an upcoming trip has been added, modified, or canceled.

BillingGenie

 

 

 

 

BillingGenie takes out the guesswork and streamlines your processes to allow you to submit NEMT billing accurately and in a timely manner with less time and effort.

Rate and Code your NEMT trips properly.

BillingGenie’s intelligent coding tool applies the right medical codes (where applicable) and rates to every trip.

Keep track of every NEMT trip.

Each trip is assigned to the party responsible for paying for it, making it easy to produce billing files and reporting.

Simplify attestations.

BillingGenie syncs with your payer to streamline the attestation process, since it knows which NEMT trips were complete and which were not!

Generate broker billing files.

BillingGenie can generate dozens of billing templates to your broker’s specifications.

Simplify billing Medicaid and health plans.

BillingGenie creates 837P batch billing files; the national standard HIPAA compliant electronic billing file used by health plans and state Medicaid systems.

Paper billing is streamlined too.

BillingGenie can generate CMS 1500 forms for easy printing and submission.

Even simplify your private pay.

BillingGenie helps you create your own PDF invoices for printing or e-mailing in minutes.

FleetGenie

FleetGenie helps you keep track of scheduled maintenance, work to be performed, inspection requirements, and maintenance costs associated with each NEMT vehicle to keep your fleet in great, working condition.

Keep track of regular maintenance events.

FleetGenie will send alerts when maintenance is coming up based on time or mileage so you can make plans to take the NEMT vehicle off the road to perform maintenance.

Receive alerts for failed pre and post trip inspections.

FleetGenie sends your team an automated alert when a driver marks an item as defective on their pre or post check.

Analyze vehicle maintenance history.

FleetGenie allows you to view a full history of all maintenance and repair events on a vehicle, helping you decide if it’s best to repair or replace a vehicle.

Get reminders for inspections.

FleetGenie will alert your team when a required vehicle inspection is upcoming and when it expires to make sure only approved vehicles are on the road.

HRGenie

 

 

HRGenie helps simplify managing your team by helping you calculate payroll, maintaining driver documentation, and even getting important driver performance metrics. It even helps you track your new hires and applicants!

Manage new applications and new hire onboarding.

HRGenie’s employee files help you manage your incoming applications and guide your team through the onboarding process to make sure all necessary paperwork and documents are collected.

Track NEMT driver performance.

HRGenie’s reporting and performance metrics tools help you stay in touch with how your drivers are performing in the field, including on-time performance, efficiency metrics, and passenger ratings.

Manage NEMT compliance documentation.

HRGenie’s document uploader helps you collect everything you need in one neat, organized electronic file. It even helps you identify what documents might be missing or need updates in the driver’s file.

Track NEMT licensing and certification requirements and updates.

HRGenie syncs into the notification system, giving you proactive notifications to remind you that licenses or certifications are due to expire soon.

Automatically calculate employee and contractor pay and/or commissions.

HRGenie allows you to calculate commissions, track hours worked, and even generate how much your NEMT driver earned for each pay period.

NoShowGenie

 

 

The NoShowGenie helps you interact with your passengers in advance of their trip to reduce the likelihood of a no show. It even identifies potential no shows for you and can prevent them from being dispatched until a ride confirmation is received!

Send NEMT trip reminders.

A big reason that clients no show is because they forgot about their trip or made other arrangements and forgot to cancel with you. NoShowGenie allows you to send trip reminders via an app notification or text message to remind your passenger of their trip and even ask them to confirm!

Simplify cancellation.

Many no shows happen because your client doesn’t know how to get ahold of you or simply doesn’t want to spend the time waiting on hold. By making it easy for the client to confirm or cancel their ride via your app or a text message.

Connect with your passengers with or without a smartphone.

The option to use text message and/or your own mobile application makes it easy to reach almost all of your passengers.

DriverGenie App

 

The DriverGenie App connects NEMT drivers to their trips in real time, allowing them to get schedule changes on the fly and even collect important documentation and information like signatures, timestamps, and GPS data.

Keep using technology simple.

The RouteGenie Driver App’s easy to use interface guides your NEMT drivers through their day. The app even has a built in training video to help you get drivers up to speed or to give them a quick refresher training.

Know where your NEMT vehicles are at all times.

The RouteGenie Driver App tracks the location of your driver and reports it back to the office where it is displayed on a map for easy use.

Get NEMT trip status updates in real-time.

Drivers update the status of each trip as it unfolds, giving dispatch clear visibility as to what each driver is doing so they can react accordingly.

Collect required NEMT trip data.

Your payers have a lot of demands when it comes to providing them with trip data. The RouteGenie Driver app can collect driver and passenger signatures, timestamps, odometer readings, and GPS location data for all of your trips, even if they lose their data connection!

Make driver payroll easier than ever.

Drivers can clock in and out for their shift right from the RoutGenie Driver App.

Stop chasing drivers for pre and post check forms.

Drivers can be required to completed pre and/or post trip vehicle inspection checklists before they can see trips in the app.

Make sure drivers are in the right place.

The pick-up and drop off verification tool only keeps track of when drivers arrive and depart each of their stops using GPS tracking and geofence technology.

Collect signatures and payments right in the vehicle.

The RouteGenie Driver App lets your drivers take credit card payments and track cash or check payments that they have received in the vehicle.

CustomerGenie App

 

 

The CustomerGenie suite of applications and portals allows you to connect and provide transparency to your passengers, payers, and partner facilities the way that they have come to expect you to as technology advances.

Have more informed passengers.

The Ping Passenger App allows passengers to get live trip updates once their driver is on the way and when they have arrived at the puck up location. Pre-trip reminders make sure passengers are ready for service and that there weren’t any scheduling errors.

Provide transparency to your payers.

The Payer Portal allows your payers to get live trip updates on all of their trips so they know exactly what is happening with their clients and can prepare accordingly.

Make it easy to book NEMT trips with you.

The Payer and Facility Portals allow for trips to be scheduled, which go directly into your system to be routed and dispatched. No more faxes, phone calls, or e-mails with sensitive PHI.

Form strategic partnerships.

The Facility Portal allows any medical facility to see all of your trips that are coming in and out of their facility, regardless of the responsible payer. This allows facilities to plan their resources better for patient arrival and departure, making them more likely to want to do business with you!