NEMT Client Software App

Our NEMT client software app offers customers more control over their rides, personal profiles, past and upcoming trips. Its interface is intuitive and user-friendly with little to no setup.

Using this mobile app, customers can perform the whole host of self-service tasks. On top of that, it’s convenient not only for passengers but also for other members – providers, drivers, and brokers.


✓ Have more informed passengers
The CustomerGenie App allows passengers to get live trip updates once their driver is on the way and when they have arrived at the pick up location. Pre-trip reminders make sure passengers are ready for service and that there weren’t any scheduling errors.
✓ Make it easy to book NEMT trips with you
The Payer and Facility Portals allow for trips to be scheduled, which go directly into your system to be routed and dispatched. No more faxes, phone calls, or e-mails with sensitive PHI.
✓ Provide transparency to your payers

The Payer Portal allows your payers to get live trip updates on their clients, so they can prepare accordingly.

✓ Form strategic partnerships
The Facility Portal allows any medical facility to see all of your trips that are coming in and out of their facility, regardless of the responsible payer. This allows facilities to plan their resources better for patient arrival and departure, making them more likely to want to do business with you!
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With the CustomerGenie non-emergency medical transportation client software app that streamlines all scheduling, routing, and billing operations, customers get control over the high-level NEMT service they need, thus making their NEMT company a reliable partner in their eyes. CustomerGenie is included in the RouteGenie software package.

To increase their brand awareness on the NEMT market, non-emergency medical transportation companies have to provide transparency to payers. They also should make their main priority passengers’ safety and comfort. They must do their best to satisfy their fragile customers.

All these issues are easy to overcome with the help of RouteGenie NEMT client software. Note, that it’s comprehensive and customizable as per your business needs. It will automate all NEMT operations, plus, provide transparency between all stakeholders – customers, brokers, and NEMT providers.

RouteGenie NEMT client mobile app allows your customers to track vehicles and manage their trips using a tablet or smartphone.

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Our team has created the NEMT client software app, which is an important part of the RouteGenie solution. Our main goal was to satisfy the needs of NEMT providers and their clients. The software directly connects you with passengers through the app and provides them with convenience and control over their trips.

Enabling clients to easily book trips

No more phone calls, faxes, emails, etc. Our NEMT software with dispatch feature and client management allows trips to go directly from the client’s mobile app into the driver’s system to be scheduled, routed, and dispatched.

Keeping passengers well-informed

A pre-trip reminder ensures that a passenger is ready for the trip, and there aren’t any scheduling errors. Also, the software provides clients with live ride updates when the driver is on the way.

Helping you build a strategic partnership

With the app, any medical facility can see your trips to and from it. This way, the facility can plan resources better for patients’ arrival and departure. It makes your company convenient to deal with.

Ensuring transparency for your funders

The funders receive live trip updates on the customers and can get ready accordingly.

All essential aspects for NEMT providers were at the forefront when we were creating RouteGenie NEMT client software app. With our technology, you can make managing your practice easier than ever!

Increase your customer loyalty with RouteGenie!