Non-emergency medical transportation (NEMT) is a service intended for people with special healthcare needs. One of the sectors in society that badly needs the service is the elderly. Most older adults need assistance when it comes to transport, especially for their medical appointments. They are not as strong as they used to be. They shouldn’t be squeezing themselves among dozens of other passengers in the mass transport system or waiting for standard vehicles to pick them up.READ MORE
Limit your costs by cutting down on the number of vehicles and drivers you have on the road.
Handle your real-time changes like add-on trips, no-shows, cancelations, vehicle breakdowns, and traffic problems.
Take the guesswork out of billing and streamline the entire process for a quick, accurate process.
RouteGenie NEMT software is a modern system built to automate all non-emergency medical transportation processes including routing, scheduling, dispatching, and billing. It helps manage everyday challenges like vehicle breakdowns, traffic problems, cancelations, driver call-offs, will calls, no shows, add-on trips, on-demand trips, and more.
You can't predict how every day will play out. Last-minute trips, no-shows, driver call-offs, and vehicle breakdowns are just some of the challenges you may face. DispatchGenie makes adjustments in real time to find the best vehicle for every passenger, look for multiload opportunities, and more.
BillingGenie makes it easy to generate electronic billing files, like 837P files and CMS 1500 forms. If you need to print a paper invoice, RouteGenie can do that too. Once your files are created, sending and tracking payments is a breeze. RouteGenie users, on average, see 98% fewer unbilled claims.
Transportation providers receive trip requests from a variety of sources, including brokers and private pay customers. Having every piece of data you need stored in one space is crucial. ImportGenie offers best-in-class, real-time integrations that allows a seamless transfer of information.
Your fleet is the lifeblood of your business. Maintaining a reliable, healthy, and properly certified fleet makes everything that you do possible. FleetGenie alerts help you keep your vehicles properly inspected, insured, and certified with all of your payers.
RouteGenie minimizes your costs by building you the most efficient schedules every day based on vehicle capacity. RouteGenie customers can complete 25% more trips with the same amount of vehicles and drivers.
NoShowGenie makes it easy to communicate with your passengers before and during trips. Automated calling system sends out calls a day in advance and the day of the trip to see 25-30% fewer no-shows!
The RouteGenie Driver App guides your drivers through their days, giving them a real-time connection with your dispatchers. Drivers complete pre and post-shift checklists so your mechanics know when the vehicle needs attention. Drivers can even collect payments right from the app.
CustomerGenie gives your passengers the transparency they deserve. The passenger app lets clients book and track rides, communicate with drivers when they're in route, rate their experience, and edit any upcoming trip details.
HRGenie makes managing your operation a breeze. Track and store important hiring documents, time sheets, commissions, license renewals, and more, right within the system.
Our NEMT software is comprehensive and customizable per your company's needs. RouteGenie is ideal for both growing start-ups and experienced fleets, automating the routing, scheduling, dispatching, and billing processes to save you time and money. RouteGenie NEMT software helps you combat daily challenges, ultimately boosting your efficiency and revenue. Below are the reasons to choose our non-emergency medical transportation software.
Ditch your inefficient scheduling process for a fully automated one. RouteGenie assesses which vehicle is best per passenger needs and builds the most efficient schedule possible every day.
Save on driver labor
RouteGenie considers the capacity of each vehicle, and looks for mulitload opportunities to optimize the space available. RouteGenie users see 25% more trips completed with the same number of vehicles and drivers.
RouteGenie allows for an electronic billing process to reduce errors and save time. Our HIPAA-compliant billing system can generate digital invoices and share them with clients in minutes.
Select the best vehicle
RouteGenie NEMT dispatch software identifies which vehicle and driver is right for every trip based on a passenger's needs. Then, it looks for multiload possibilities based on those criteria.
Optimize routes for drivers
Our system does all the work for you! No more stressing over the best routes. Simply log in and view the best routes available.
Track maintenance needs
Drivers are required to complete pre and post-trip checklists, so if there's a problem with a vehicle, you'll know right away.
Improve on-time performance
The software discovers fitting pick-up and drop-off windows for every trip, enhancing on-time performance.
Reduce fuel use
With fewer vehicles on the road, you'll drive fewer miles and save big time at the pump.
NEMT ISSUES AND SOLUTIONS
All NEMT operations, like building routes and schedules, dispatch management, and billing processes, are time-and-labor-consuming - especially if they are conducted manually without the help of the right technology.
Invest in our advanced non-emergency medical transportation software and automate your routing while focusing on bettering your NEMT business.
Human errors are natural, but if you solely rely on human resources, these errors can become costly.
Determine the fastest route, import your trips, track your drivers, and manage your fleet with a couple of clicks and 100%-accuracy using RouteGenie NEMT software.
NEMT businesses deal with multiple payers. Theses insurance companies have different requirements that NEMT providers have to correctly meet when they submit a claim.
Create HIPAA-compliant electronic billing files for every payer, including Medicaid. Complete efficient billing for multiple clients at a time in just minutes.
TESTIMONIALSWhy our clients love us
Making the switch to RouteGenie really helped us take our operation to a new level. Our scheduling tasks take a fraction of the time and we're seeing much more efficient routes and we're able to make much better dispatching decisions on the fly and do it faster than with our old software. These two things allowed us to increase our trip volume by about 20% and we didn't even need to put more vehicles on the road to do it. We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead.
RouteGenie stood out for us amongst the competitors because of their responsive support and ability to quickly customize their platform.
RouteGenie has helped us manage our routes in a much more efficient manner compared to our last software. We are able to control labor better, and we are able to look up past reservations quickly and easily, in case we need to reference notes such as which van/driver it was assigned to, what time it was completed, any Dry Run notes, etc. Support staff is typically very quick in answering my questions/problems, and if they don't know the answer right away, they shoot it up to their developers right away, without me having to ask. Overall I am very happy with my experience using RouteGenie over the last year+
Here are a few things that I like about our RouteGenie System: the integrated private pay function is excellent, seamless integration with in-vehicle tablets, continued improvement as new features are added.
RouteGenie is extremely impressive, high tech, and user friendly. I couldn't be more pleased!
Driver Efficiency has increased tremendously since implementation as well as the dispatchers' ability to locate drivers. The RouteGenie product is one of the most user-friendly platforms I have seen. The level of support the RouteGenie staff provides during integration is amazing.
Our company KBC Express has used RouteGenie software for over a year. It's intuitive, user friendly, and cost effective.
We feel confident that we can tackle any routing challenge we encounter now that we're using RouteGenie
RouteGenie made adding vehicles and scaling our business a breeze. Our fleet has doubled in size in less than a year and it was easy!
RouteGenie has significantly lowered intake times and increased dispatch productivity. We're able to take more trips and service our customers better! It's night and day from every other software that we've used.
RouteGenie has been an absolute game changer for our company, Elite Care Transports. To have this much integration and innovation under one platform has given us tremendous value and we could not be more grateful for the impact they've made in the NEMT industry.
RouteGenie's dispatching is very easy to use and works seamlessly. We're saving at least 5 hours a week in deadhead driving time using RouteGenie's dispatching suggestions. The billing has also been a huge for us. We've cut our billing time in half and reduced denials, rejections, and errors by about 25%. We strongly recommend RouteGenie if you are trying to improve your efficiency and push your business forward!
Our experience with RouteGenie's support team has been fantastic! They're available via phone 24/7 and any time we call with a question or issue, it's resolved in minutes!
RouteGenie has allowed us to implement a platform that is contemporary, adaptable, and customizable.
As a larger transportation company, RouteGenie really gives us the perfect combination of advanced features, reliability, and awesome support. We have everything we need, it doesn't go down all the time like our old software, and the support team is always ready to help us when we need it!
Working with RouteGenie has been an absolute pleasure. Their team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch customer service and support. They took the time to understand our unique needs and continue to develop a tailored solution to assist us in providing efficient and effective transportation for our participants.
We have been working with RouteGenie for two years now and we are very happy with the decision we have made. Software is constantly being enhanced and improved, account managers are engaged and interactive to ensure the best possible experience with their product. If you are looking for software that is robust, flexible, and reliable - get in touch with RouteGenie today!
We made both financial and time investments in order to improve our dispatching productivity, gain better insight into our business, and better scale for future growth. We've already seen the benefits and have yet to explore some of the system's more value-added functionalities. We are really excited to partner with RouteGenie as we continue to expand our business.
RouteGenie has reduced the time it takes to create schedules from 6 hours to 45 minutes. It has helped us manage our drivers: we know where they are, which trips have been completed, who's on lunch, etc. The help desk has been amazing, resolving any issues we experience in a timely manner!
RouteGenie has automated many of the functions that we had to do manually before. It saves time during billing, call intake, and dispatching. While the cost was more than what we have previously paid for other software, the RouteGenie software is much more powerful and more all-encompassing.
I just want to write on behalf of JusTranzit and say that RouteGenie has saved us a lot of time and money. Between making it easier to schedule rides for our customers, calling customers in advance to give them their pick up times with the option to confirm or cancel, as well as being able to alert drivers of their schedule and of any trip changes in the click of a button! Getting in contact with support is super easy, along with no unnecessary wait times, making it convenient to get fast answers right away. Even the times you aren’t able to get an immediate answer, they contact you within a decent amount of time and you are never pushed off. They are always available to assist in a timely manner. It has also assisted us with being able to keep track of our drivers as they’re delivering our members to and from their destinations. RouteGenie has been nothing less of an extraordinary choice for our company. Thank you, RouteGenie!
El Concilio is a non-profit organization, and one of the programs we provide is Non-Emergency Medical Transportation to medical appointments, health classes, and access to healthy food. As a non-profit organization, data reporting is key to sustaining grants from our funders. Before using RouteGenie, all transportation services were handwritten on paper. This method of data collection was time-consuming, inadequate, and unsystematic. RouteGenie has given us access to detailed reports that we've never been able to record before. The ability to provide client demographics, average distance from point A to point B, and census data is crucial in showing the program's progression. The continuation of any non-profit program depends on the ability to provide data on its success or challenges. RouteGenie captures this data, allowing us to analyze trends that prove the program's necessity and its uses. Data management has become effortless and straightforward. With this application, our program has seen an increase in clientele, highlighting the essential need for the transportation program in our city. RouteGenie has provided a foundation, backed by data, showing our funders that transportation is a vital component in their efforts to improve healthy lives.
PARTNERED WITH THE BEST IN NEMT
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Insurance is one of the biggest expenses for non-emergency medical transportation (NEMT) businesses. For one, liability insurance is mandatory—without it, you cannot legally operate. It covers medical expenses in case of injuries, along with the costs for legal defense and settlements.READ MORE
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The non-emergency medical transportation (NEMT) industry is rapidly growing. Reports vary across publications, but all are in the multi-billion dollar figures. For instance, the Digital Journal published a press release that the NEMT market was worth $9.4 billion with an expected compound annual growth rate of 9% until 2032. NEMT has become a technology-centric transportation business. Trends in transportation and technology go hand in hand in powering how these companies operate.READ MORE