With our customer app, passengers can manage their trips right from their smart device. This gives customers control to request trips, make special arrangements, reschedule if needed, and more, saving providers and drivers time.
✓ Keep passengers informed
The customer app notifies passengers when a driver is en route to pick them up, then again when they arrive at the pick up location.
✓ Give full transparency to your payers
Your payers get live trip updates on their client in the payer portal, so they can prepare their billing statements accordingly.
✓ Booking trips is a breeze
It’s simple for passengers to book a trip from the customer app. These trip requests will go directly to your system for you to begin routing and dispatching. No more phone calls or emails with sensitive PHI!
✓ Form strategic partnerships
Our facility portal gives any medical facility you work with a look at all the trips coming in and out of their facility, regardless of payer. This gives businesses a chance to plan ahead for patient arrival and offer more trip opportunities for you.
Your customers can track their rides and manage their trips with the RouteGenie client mobile app!
The RouteGenie team designed the client software app to give passengers more control over their trip scheduling. Not only does it give them direct access to their trips, it allows for a smoother communication line between customer and driver.
Customers book their own trips
Customers can quickly and easily request a ride within the customer app. Drivers will instantly receive a notification so the trip can be confirmed, scheduled, and routed.
Send trip reminders The software makes it easy to send a pre-trip reminder to your passengers to confirm they still need the ride. The customer also receives live updates when the driver is on the way.
Create meaningful partnerships
Any medical facility you take passengers to can view trip information. They can use this data to plan for a patient’s arrival and departure.
Transparency for payers
Your payers can receive live trip updates and plan their billing accordingly.
Improve your customer relations with RouteGenie!