About Us
Discover what inspires the RouteGenie team to deliver the best NEMT solution!
States Covering
Counties Serving
Fleets Powering
Vehicles Running with RouteGenie
Broker Integrations and Counting
Our Story
2017
Founded in 2017, RouteGenie was born from necessity and experience. A team of veterans who previously established successful medical transportation and logistics operations, including NEMT enterprises, came up with the idea for software that would address daily operational challenges they experienced. What began as an internal optimization solution for our operations has evolved into a groundbreaking platform that redefines healthcare mobility for NEMT providers, PACE and Adult Day center, health systems and trip brokers.
Now
Today, we proudly serve over 600 fleets operating 20,000+ vehicles and an expanding network of hospitals, managed care organizations, and broker partners across 46 states and two countries, facilitating approximately 2.5 million trips monthly.
20+
years experience
40+
developers
Based in Buffalo, NY, RouteGenie brings together more than 40 developers alongside experts in sales, marketing, design, and customer success, all led by CEO Cameron Craig. With 20+ years of medical mobility industry experience, we developed RouteGenie to solve real-world problems that only those who have experienced them firsthand could comprehend. The founders of our company have broad knowledge of fleet management, healthcare transportation compliance, and facility coordination while facing operational challenges and compliance issues.
Our Latest Achievements:
Back-to-back recognition by Inc5000 in 2023-2025
11 Consecutive SourceForge Top Performer Awards
Top Local Workplace Award
Our Mission
Accessible healthcare transportation, including NEMT, plays a vital role in connecting millions of patients to essential care. Specialized vehicles with professional drivers and wheelchair/stretcher accessibility allow NEMT companies to provide essential ADA-compliant transportation that connects patients to life-changing medical care.
Our Mission Is Simple But Powerful
To connect people and care by powering the technology that moves them. We provide tools for medical transportation providers, brokers, and healthcare organizations to deliver reliable, coordinated, and value-based patient mobility.. RouteGenie removes operational distractions by streamlining scheduling processes. We optimize routing systems and simplify dispatch operations, along with automating billing tasks, allowing providers to focus on their primary mission of delivering passengers safely to their required medical appointments.
Our Goal
Our technology connects transportation, healthcare, and data to help health plans, systems, and providers focus on improving patient outcomes. Our latest goal is to fully embrace the value-based approach and encourage our customers to transition to this model as well. We help providers abandon volume-based practices through efficiency improvements that, counterintuitively, lead to higher profit margins and significantly improved passenger experiences.
Industry Leadership
RouteGenie is widely recognized as a leading authority and trusted partner in the medical transportation technology industry. Our team is known as a prominent voice in the field and is regularly invited to speak at major industry events, including NEMTAC, The Transportation Alliance, the National Adult Day Services Association, Engaging with Aging, and other healthcare-focused conferences across the country.
We founded the Inside the Lamp Live conference, which brought together NEMT professionals from the entire nation to share the latest breakthroughs in the healthcare transportation ecosystem.
RouteGenie maintains a consistent presence by publishing articles in industry publications and organizing educational webinars while taking part in policy discussions that determine medical transportation's future direction.
Cutting-Edge Healthcare Transportation Features (Built for NEMT and Beyond)
RouteGenie was designed specifically for the intricate requirements of medical transportation providers and brokerages, as opposed to generic transportation software that was modified for these purposes. Our sophisticated routing algorithms take into account not only distance but also patient mobility requirements, vehicle specifications, appointment scheduling, and facility-specific procedures.
We pride ourselves on creating a platform that covers the needs of medical transportation companies of all sizes and business models. RouteGenie avoids a one-size-fits-all approach and instead offers countless configurable settings so you can set up the software according to your operational requirements and unique way of doing business. Moreover, our flexible framework allows for software modification and customization. If the need arises, RouteGenie can evolve and adapt to new regulatory requirements, industry changes, and your company's growth trajectory.
We are aware that efficiency involves more than just lowering expenses; it also entails minimizing patient wait times, removing needless vehicles from the road, and guaranteeing punctual arrivals for important medical appointments. Our partnerships increasingly include hospitals, payers, and technology providers who share our goal of making patient transportation more efficient and connected. While strictly adhering to healthcare transportation regulations, our platform assists you in achieving these goals.
Our Dedication to Client Success
Expert Support, Tailored Implementation
Our US-based support staff makes sure RouteGenie satisfies every customer's specific needs from setup to continuing operations. We form alliances in addition to selling software. To optimize the platform's capabilities, our implementation specialists collaborate closely with your team to train your workers, import historical data, and modify workflows.
Guiding You Through Growth
Our staff helps you through every stage of adoption and expansion, whether your organization is a local NEMT provider or a regional healthcare network seeking integrated patient transport.. With the support of our skilled development team, we consistently improve the platform in response to user input and new demands from the market. Visit our Testimonials page to learn what RouteGenie features are especially valued by our clients.
Testimonials
Why our clients love us
Raphael R.
Mercedes Cab Company, Inc.
RouteGenie stood out for us amongst the competitors because of their responsive support and ability to quickly customize their platform.
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Kelnisha W.
Demitri Transportation LLC
RouteGenie's dispatching is very easy to use and works seamlessly. We're saving at least 5 hours a week in deadhead driving time using RouteGenie's dispatching suggestions. The billing has also been a huge for us. We've cut our billing time in half and reduced denials, rejections, and errors by about 25%. We strongly recommend RouteGenie if you are trying to improve your efficiency and push your business forward!
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Jim D.
Speedy Medical Transport
Here are a few things that I like about our RouteGenie System: the integrated private pay function is excellent, seamless integration with in-vehicle tablets, continued improvement as new features are added.
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Carlos M.
Sol Transportation
RouteGenie is extremely impressive, high tech, and user friendly. I couldn't be more pleased!
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Kristin P.
SCR Medical Transportation
Driver Efficiency has increased tremendously since implementation as well as the dispatchers' ability to locate drivers. The RouteGenie product is one of the most user-friendly platforms I have seen. The level of support the RouteGenie staff provides during integration is amazing.
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Brian T.
A&D Transport Svc
We have everything we need, it doesn't go down all the time like our old software, and the support team is always ready to help us when we need it!
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Mindi K.
Kaizen Health
We feel confident that we can tackle any routing challenge we encounter now that we're using RouteGenie
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Noah N.
Elite Care Transports
RouteGenie has been an absolute game changer for our company, Elite Care Transports. To have this much integration and innovation under one platform has given us tremendous value and we could not be more grateful for the impact they've made in the NEMT industry.
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Chase L.
Parallax Transport LLC
We recommend RouteGenie to anyone that wants to be more efficient and grow their business without big increases in your overhead.
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Michael P.
AmeriCare Mobility Van Inc.
RouteGenie has allowed us to implement a platform that is contemporary, adaptable, and customizable.
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Andrew S.
Goodwheels
RouteGenie has significantly lowered intake times and increased dispatch productivity. We're able to take more trips and service our customers better! It's night and day from every other software that we've used.
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Lisa R.
KBC Express Courier Service LLC
Our company KBC Express has used RouteGenie software for over a year. It's intuitive, user friendly, and cost effective.
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Daniel C.
Cabby Shack LLC
Our experience with RouteGenie's support team has been fantastic! They're available via phone 24/7 and any time we call with a question or issue, it's resolved in minutes!
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Jim I.
MediCab Of Rochester Inc
RouteGenie has automated many of the functions that we had to do manually before. It saves time during billing, call intake, and dispatching. While the cost was more than what we have previously paid for other software, the RouteGenie software is much more powerful and more all-encompassing.
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Stephen N.
360 Quality Care + Transport
We made both financial and time investments in order to improve our dispatching productivity, gain better insight into our business, and better scale for future growth. We've already seen the benefits and have yet to explore some of the system's more value-added functionalities. We are really excited to partner with RouteGenie as we continue to expand our business.
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Rebecca B.
On Lok
RouteGenie team of skilled professionals is not only knowledgeable in their field but also dedicated to providing top-notch customer service and support.
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Ivan E.
Furaat Inc
We have been working with RouteGenie for two years now and we are very happy with the decision we have made. Software is constantly being enhanced and improved, account managers are engaged and interactive to ensure the best possible experience with their product. If you are looking for software that is robust, flexible, and reliable - get in touch with RouteGenie today!
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Sherina T.
Great Lakes PACE
RouteGenie has reduced the time it takes to create schedules from 6 hours to 45 minutes. It has helped us manage our drivers: we know where they are, which trips have been completed, who's on lunch, etc. The help desk has been amazing, resolving any issues we experience in a timely manner!
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Tom S.
Ride YourWay
We started with 8 vehicles when we moved to RouteGenie; now we’re at 36, and we only need 4 dispatchers to coordinate the entire fleet. The software has played a huge role in allowing us to scale while maintaining quality.
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RouteGenie – Trusted by Many. Be the Next
NEMT business owners trust our reliable software and view RouteGenie as a vital tool for enhancing efficiency and customer satisfaction. Join their ranks and experience the power of the Genie.
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