A REVOLUTION IN NEMT BROKERAGE SOFTWARE
ROUTEGENIE BROKER EDITION
A cutting-edge software platform for non-emergency medical transportation brokers developed to simplify brokers’ scheduling, credentialing, and billing duties
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We have hands-on experience working within the NEMT industry and realize that each brokerage has its own operational framework. The broker’s edition of RouteGenie can be customized with specific software features according to your operational requirements, ensuring a perfect fit for your business
RouteGenie is a hub for over 40 software developers who have been continuously elevating standards for NEMT software. Our team’s top priority is to deliver cutting-edge NEMT broker technology that can adapt to the ever-changing business environment
We can proudly call ourselves the veterans of NEMT software development. RouteGenie has been instrumental in overcoming management challenges that brokers face across multiple states. Our NEMT broker software is the key to streamlining your daily tasks
NEMT BROKER TECHNOLOGY WITH A FLEXIBLE SUBCONTRACTOR TRIP MANAGEMENT TOOLKIT
Advanced Automation for Trip Assignment
Avoid manual assignment errors and improve efficiency through versatile trip assignment automation scenarios: assign all trips for a passenger to a specific subcontractor, assign all trips that are part of a single standing order to a subcontractor, or, if necessary, assign all trips individually each day based on efficiency
Unlimited User Support and Trip Turnback Capabilities
There is no limit on the number of users of the portal. With the broker-oriented non-emergency medical transportation software, teams can efficiently distribute and handle complex tasks.
If a subcontractor cannot handle the trip load, RouteGenie supports the trip turnback function to release trips back to the broker
Subcontractor Portal
Give your subcontractors access to NEMT-broker software through a dedicated broker portal. With this flexibility, transportation providers can manage their areas of responsibility, service hours, and capacity while you can seamlessly match the right subcontractors with the right trips
Intuitive Trip Completion Process
Equip your subcontractors with the means to complete trip data manually. Essential fields are required to mitigate human error. By minimizing missing data and maintaining accurate billing records, smooth reimbursement for each trip can be achieved
Enhanced Filtering and Reporting
Filtering and sorting through trip information has never been easier. RouteGenie allows you to sift through the database using any criteria: driver, vehicle, locations, trip type, etc. Always maintain full control of your providers with a clear picture of their operations
Trip Import and Export
RouteGenie enables seamless integration between different platforms. Subcontractors can import trip rosters to the software of their choosing and upload trips in bulk once completed
ARE YOU AN NEMT PROVIDER LOOKING FOR SOFTWARE FOR TRANSPORTATION COMPANIES?
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NEMT softwareVEHICLE AND DRIVER CREDENTIALING
Streamlined Review Process for Brokers
There’s no more need to bury yourself in paperwork. Review of completed profiles, approval of qualified drivers, and submission of correction requests have all gone digital.
Ensuring Compliance with Automated Checks
The importance of compliance cannot be overstated. By using smart validation fields, profiles undergo a strict verification process that eliminates missing information and guarantees that every driver and vehicle meets compliance standards.
Real-time Deactivation for Non-compliance
Only fully compliant vehicles and personnel should be allowed on the roads. Protect yourself from liability and guarantee passenger safety by letting RouteGenie automatically deactivate the driver or vehicle once their certifications expire.
Automated Compliance Reminders
Do not miss expirations for certifications (CPR, HIPAA, vehicle insurance, etc.). Automatic reminders are sent to both subcontractors and brokers if compliance criteria are not met. RouteGenie will not authorize non-compliant drivers and vehicles until certifications are up-to-date.
Efficient Credentialing Process
NEMT subcontractor onboarding is optimized through our electronic credentialing system. Brokers can verify driver and vehicle profiles before approval to reduce compliance risks and delays.
TRANSFORM YOUR NEMT BROKER OPERATIONS
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COMPLIANCE AND ELIGIBILITY MANAGEMENT
Comprehensive Trip Data Tracking
Our NEMT software for brokers collects and stores essential trip data like GPS tracking, timestamps, and route details. Any audit or complaint resolution will be backed by precise and auditable data confirming every trip completion.
Streamlined Client Eligibility Management
RouteGenie seamlessly adapts to your procedures for managing passenger eligibility. You can automate verification and handle various benefits and plans by electronically exchanging member enrollment data through HIPAA 834 file uploads. Live eligibility verification is conducted via EDI 270/271 transactions.
Built-in No-Show Verification
If a passenger misses the trip, the broker NEMT scheduling software will automatically document the no-show. This verification process is essential for future dispute resolutions and allows brokers to enhance accountability.
SUBCONTRACTOR TRIP REIMBURSEMENT MANAGEMENT
Customizable Rate Structures
RouteGenie is not limited by rigid reimbursement setups. Each subcontractor can benefit from flexible rate structures that level the playing field for all partners and promote accuracy.
Trip Confirmation for Accuracy
You can double-check for errors and verify the details of each trip before processing payments. Trip confirmation ensures compliance with the brokerage’s billing standards.
Stress-Free Invoicing and Billing Cycles
Our NEMT billing software for brokers takes the stress out of invoicing and billing procedures. During each cycle, brokers can batch and submit subcontractor invoices automatically or manually. Flexible customization options are available for payment terms and invoice formats.
Automatic Reimbursement Calculations
Promote full payment transparency and accuracy in cooperation with your subcontractors. RouteGenie minimizes manual calculations and automatically determines the subcontractor’s reimbursement.
PASSENGER APP AND COMMUNICATION
We have developed a dedicated passenger app and implemented flexible communication tools to tackle miscommunication. Our goal is to streamline your operations and increase customer satisfaction
Passenger App for Complete Control
Let your clients gain full control over the ride using RouteGenie’s passenger application.
It enables passengers to:
• View trip details. Make updates in real-time.
• Receive live updates about vehicle location, estimated arrival times, and trip progress.
• Leave feedback about trips. This rating allows you to evaluate drivers’ and contractors’ performance.
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Automated Communication Tools
Keep your clients in the loop through RouteGenie’s advanced communication features:
• Automated Trip Reminder System:
Reduce no-shows and make sure your clients are always ready for a pickup by alerting them with timely trip confirmations, reminders, and updates via voice calls.
• Text-Message and WhatsApp Notifications:
Ensure seamless communication in real-time via text messages and WhatsApp. Send trip status updates and alerts about trip changes or cancellations.
SECURE NEMT BROKER SOFTWARE
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ABOUT US
RouteGenie is a powerful non-emergency medical transportation scheduling and dispatching software for brokers developed by industry experts
20
years experience
40+
developers
With over 20 years of working in the field, our dedicated team of 40+ developers has first-hand experience with the daily struggles faced by brokers and transportation providers.
RouteGenie is a robust NEMT platform for brokers with advanced tools to ensure compliance and elevate trip management to higher standards.
With US-based support and a commitment to innovation, RouteGenie is transforming NEMT brokerage one trip at a time.
Dedicated Implementation and Account Management
Your journey with RouteGenie begins with a dedicated Implementation Manager. This expert will guide the onboarding process of the NEMT broker integration, while the Account Manager will always be within reach for the continuing partnership, service check-ins, available weekly optimization meetings, and assistance during potential project expansions.
Comprehensive Broker Support
RouteGenie’s team is always on standby to answer your software questions and provide emergency assistance. Our US-based support is available from 6AM to 8PM ET, Monday through Friday. If immediate assistance is required, our 24/7 emergency support is at your service.
WHY SHOULD YOU CHOOSE ROUTEGENIE?
