PARATRANSIT SOFTWARE

RouteGenie is a state-of-the-art NEMT paratransit software system that automates and optimizes every aspect of the NEMT process, including dispatching, routing, scheduling, and billing.

Learn More Get a demo

✓ Routing

RouteGenie builds the perfect routes, conquering daily challenges like traffic problems, vehicle breakdowns, no-shows, add-on trips, driver call-offs, cancellations, and more.
✓ Dispatching

Our software uses an industry-leading algorithm to choose the right vehicle and driver for every trip. Never send the wrong type of vehicle out again.
✓ Scheduling

Streamline your scheduling process with software that does the heavy lifting for you.

FEATURES

The RouteGenie paratransit software solution boasts a number of incredible features that help providers offer exceptional service to their passengers.

Scheduling

Paratransit scheduling and dispatching software makes scheduling possible in just seconds. RouteGenie’s unique algorithm automatically adjusts to account for any trip changes or multiloading opportunities. On average, software decreases the number of miles driven by 20%
Billing

RouteGenie reduces your cost of billing by 50% with an entirely automated process. It’s easy to bill both Medicaid and private pay clients directly within the system, so no matter which payers you’re working with, you can bill everyone electronically. The software checks all claims for errors before submitting to prevent rejected and denied claims and get you your reimbursements faster.
Data import and export

NEMT providers may receive trips from a variety of different payers. Having one place to view all trip requests in a cohesive way is important in running a successful business. RouteGenie paratransit software helps you seamlessly manage trip imports and data exports
Fleet management

In order to properly run your business, you need a healthy, reliable fleet. With RouteGenie NEMT paratransit software, it’s easier than ever to track the condition of your vehicles.
NoShow management

RouteGenie reduces the number of no-shows you see by 25-30% with our automated call system, saving your drivers time and your entire business money.
HR management

RouteGenie paratransit NEMT software makes it easy to manage your employees. Everything from their new hire documents, drivers license, insurance information, commissions, and more is stored within the system.
Customer app

Passengers want transparency, and that’s exactly what they get with the RouteGenie customer app. The client app makes it easy for passengers to book trips on their own, view trip information, and communicate with drivers.
Dispatching

If you aren’t using paratransit dispatch software, you aren’t finding the most efficient routes. RouteGenie automatically makes dispatching decisions and finds multiloading rides in real time for the most efficient process possible.
Driver app

The RouteGenie driver app guides NEMT drivers through their day, keeping them in constant contact with dispatchers so they can receive updates in real time. Drivers can view their schedule within the driver app and can even collect payments within the app.

ADVANTAGES

Our RouteGenie paratransit software exists to make running an NEMT business easier. Scheduling and billing by hand isn’t a sustainable process, so we built a product that automates every aspect of planning a NEMT trip. Your business can become more efficient when you invest in paratransit software. Are you ready?

Optimized vehicle selection

If you’re picking up a passenger in a wheelchair, you need a vehicle that’s wheelchair compatible. RouteGenie makes sure every passenger is matched with the NEMT vehicle that best suits their needs.
Efficient scheduling

Our RouteGenie paratransit scheduling software helps providers spend less time preparing the perfect schedules with an automated algorithm. The system assesses all available drivers and vehicles for the day and books trips based on capacity, location, and more.
Complete more trips per day

RouteGenie paratransit software considers each vehicle’s capacity and adds multiloading trips whenever possible. This way, your drivers can complete more trips per day without wasting time and fuel driving back and forth from their headquarters.
Real-time trip adjustments

If your driver is in the middle of a trip and a dispatcher finds a better route, they’ll make updates in real-time so your driver can adjust and get there faster.
Saves on maintenance and fuel

RouteGenie paratransit dispatch software reduces the amount of vehicles and drivers on the road to save you money on overall vehicle costs.
Improved on-time performance

Our software system intelligently schedules and routes trips to ensure every passenger arrives on time. It identifies the best pick-up and drop-off windows for every trip.
Fast reimbursements

Since electronic reimbursements are paid before paper ones, you’ll receive your reimbursements faster than ever before.

Get a Demo

NEMT providers have a lot of their plates, so we created our RouteGenie paratransit software to streamline their workflow and increase productivity. Ready to see the change software can make at your business? Book your demo today.

Get a Demo

PARTNERED WITH THE BEST IN NEMT

BLOG

Everything on the NEMT business

07/09/2025
7 mins read

Crushing Deadhead Miles in NEMT: Smart Strategies to Charge for or Avoid Them

Non-Emergency Medical Transportation (NEMT) businesses have to constantly fine-tune their operations to boost profitability. This often comes down to managing the smallest details. One of the most significant yet frequently overlooked factors is unloaded, aka deadhead miles. These are “empty”, non-revenue-generating miles driven without a passenger in the vehicle. Whether you're traveling to pick up a client, returning to base after a drop-off, or repositioning between appointments, these miles add up quickly and can silently erode your bottom line. This article explores practical strategies to set up a clear pricing structure to charge for deadhead miles or minimize them altogether. By tackling this issue, your NEMT business can maintain healthy profit margins without deteriorating the quality of the essential healthcare transportation services.
READ MORE
06/25/2025
9 mins read

How to Maximize Profits and Boost Revenue Streams in NEMT

The US demographic projections suggest that the non-emergency transportation industry can expect continuous growth in the foreseeable future. In fact, if a service that has already existed for 60 years has the potential to double in size, we can assume it’s still in its infancy. Those entrepreneurs who want to capitalize on this opportunity should understand that the NEMT business comes with its unique challenges. Whether you're an established transportation provider or just considering entering the field, a couple of questions still need answers: How do you ensure steady and reliable revenue in NEMT, and how do you continue growing alongside the industry? In this article, we will cover practical strategies to build financial stability through service consistency, customer loyalty, growth promotion, and diversification opportunities.
READ MORE
06/11/2025
6 mins read

NPI Number Meaning, Uses, and Benefits

Are you a non-emergency medical transportation (NEMT) operator who bills Medicaid or Medicare? If so, you'll need an NPI or National Provider Identifier number. It's based on the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Healthcare providers use the standard identification system for processing HIPAA-covered transactions. It makes verifying and processing transactions more efficient and reliable. Covered individuals and organizations that file insurance claims must use it. This includes physicians, nurses, dentists, insurers, healthcare clearinghouses, and suppliers. Even NEMTs that transport Medicaid and Medicare beneficiaries must reference NPI numbers.
READ MORE

READ ALL ARTICLES

GET IN TOUCH

LOCATION 241 Main Street, Suite 520
Buffalo, NY 14203
1615 South Congress Avenue
Delray Beach, FL 33445
OUR HOURS
Monday - Friday

8:30 am - 6 pm EST
CONTACT US 1 877 599 6560
contact@routegenie.com
FOLLOW US

PARATRANSIT SOFTWARE

✓ Routing

✓ Dispatching

✓ Scheduling

FEATURES

ADVANTAGES

PARTNERED WITH THE BEST IN NEMT

BLOG

GET IN TOUCH