Meet the NEMT Broker: ModivCare
If you're a non-emergency medical transportation provider, you know that broker relationships are key to a successful business. ModivCare, formerly LogistiCare, is the nation's largest non-emergency medical transportation broker, managing NEMT programs for state government agencies and managed care organizations. Whether you've been in the industry for years or are looking to become an NEMT provider, this article will let you take a closer look at ModivCare. They offer steady Medicaid NEMT trips and growth opportunities for transportation providers across the country.
If you are looking for the full list of NEMT brokers that operate in the U.S., check out our dedicated article.
Contents:
- ModivCare History
- Area of Operation
- How to Become a Provider for ModivCare
- How to Book Trips with ModivCare through RouteGenie
- ModivCare Transportation Provider Requirements
- Why Work with ModivCare?
- Book Your RouteGenie Demo Today
ModivCare History
ModivCare's NEMT operation traces its roots to LogistiCare Solutions LLC, founded in 1986. Understanding how they began as a small tech company and became the biggest broker in the United States is important in your step to forming a relationship with the broker, but it’s also a great success story for anyone who thinks they can’t make a difference in the world. Below, you’ll find a brief timeline of ModivCare’s history:
1986 – LogistiCare was founded as a logistics software solution developer serving the ambulance industry.
1991 – Added NEMT management as a service offering, making it their sole focus by the mid-1990s.
1997 – Worked with the Georgia state government to launch the first-of-its-kind statewide Medicaid NEMT brokerage system.
2000s – Expanded NEMT footprint nationwide, building a network of transportation providers and call centers across the country.
2020 – LogistiCare acquired National MedTrans, expanding its provider network.
January 2021 – Parent company Providence Service Corporation rebranded as ModivCare Inc., and LogistiCare Solutions LLC became ModivCare Solutions LLC.
Present:
- August 2025 – Facing over $1.4 billion in debt from labor cost inflation, declining Medicaid reimbursements, and acquisition-related leverage, ModivCare filed for voluntary Chapter 11 bankruptcy in the U.S. Bankruptcy Court for the Southern District of Texas.
- December 2025 – The court confirmed ModivCare's reorganization plan on December 15 (effective December 29), eliminating approximately $1.1 billion in debt and transitioning the company to private ownership.
- Today, ModivCare operates as a privately held company headquartered in Denver, CO, with a significantly strengthened balance sheet.
Area of Operation
As of 2025, the company reported 37 million annual trips across 48 states and Washington, D.C. ModivCare continues to serve state Medicaid agencies, Medicare Advantage, and organizations across more than 120 transportation programs in both urban and rural areas. Check their provider contact page for a map of priority areas where providers are most needed.
How to Become a Provider for ModivCare
Joining ModivCare's network starts with a straightforward NEMT provider application. Visit their provider sign-up page, fill out the inquiry form, and a partner relationship manager will guide you through NEMT provider credentialing and onboarding.
Apply here: https://www.modivcare.com/transportation-providers-contact-us/
After submitting your ModivCare provider application, the team will conduct a credentialing review covering driver qualifications, vehicle standards, and insurance, including field visits to confirm vehicles meet contract standards. Once approved as a Medicaid transportation provider, you'll gain access to their dispatch platform and start receiving trip assignments.
How to Book Trips with ModivCare through RouteGenie
As an NEMT provider, you might get trip requests from a variety of different places. If you recently landed a contract with ModivCare or are in the process of applying for one, it’s important to know how you’ll import and manage trips. If you’re using non-emergency medical transportation software that’s integrated with ModivCare, you’ll find that it’s extremely easy to view and manage trip requests.
For instance, when you use RouteGenie to manage your NEMT operation, it’s easy to log in to your account and view all requested trips. RouteGenie automatically syncs with ModivCare, so trip imports show up as soon as they’re requested. Once a trip is in your system, the software automatically searches for available vehicles and drivers to schedule the trip. The whole process is fast and allows for a seamless connection between broker and provider.
ModivCare Transportation Provider Requirements
ModivCare's NEMT broker requirements cover three areas: drivers, vehicles, and insurance. These include but may not be limited to the following:
- Driver Requirements: PASS Wheelchair Certificate (hands-on wheelchair transport training), valid First Aid/CPR certification, defensive driving certificate, passing drug screening, clean motor vehicle report, and thorough background check. Note: Drivers usually must be at least 21 years old with a valid license for 3+ years.
- Vehicle Requirements: Current registration, state inspection (where required), and proof of valid insurance meeting minimum coverage standards. In addition to state inspections, vehicles must often be 10 years old or newer (though some states allow older vehicles with high-mileage "enhanced" inspections).
- Insurance Requirements: Comprehensive General Liability (CGL), Sexual Abuse and Molestation (SAM) coverage, auto insurance meeting state minimums, and workers' compensation (required in most states with employees). Insurance limits vary by state, but most contracts now require a $1 million Combined Single Limit (CSL) for Auto Liability, rather than just state minimums.
Why Work with ModivCare?
Despite the recent financial troubles, ModivCare remains the largest NEMT broker in the nation. After restructuring, they continue to offer providers a reliable, high-volume stream of trip requests and long-term NEMT broker contracts. You can be enrolled in their Insider program, which includes vehicle maintenance discounts, an NEMT-specific insurance program, and monthly driver recognition.
ModivCare actively supports small, minority, and women-owned businesses. With dedicated relationship managers, comprehensive training, and quarterly satisfaction surveys, ModivCare is built for long-term provider partnerships.
Book Your RouteGenie Demo Today
If you want medical transportation software that’s integrated with ModivCare, you need RouteGenie. Our system allows an effortless trip import process, so as soon as trips are available, they’ll be in your queue ready for scheduling. Get a personal look at our software when you book your free demo with RouteGenie!