Meet the Broker: MTM

Contents:

• RouteGenie Welcomes MTM to its Family of Broker Integrations
• MTM History
• Where Does MTM Health Operate?
• Landing a Contract With MTM
• MTM Health Requirements for NEMT Providers
• How to Book Trips With MTM Through RouteGenie
• Simplify Your Broker Partnerships With the Right Software

RouteGenie Welcomes MTM to its Family of Broker Integrations

At RouteGenie, we pride ourselves on finding simple solutions that allow NEMT providers to run their businesses more efficiently. Since many providers receive the majority of their trips from transportation brokers, NEMT broker integrations are necessary in achieving a seamless trip scheduling process between providers and brokers. We’re excited to announce our latest broker integration with MTM through its MTM Link platform. All current and future RouteGenie customers who work with MTM have the ability to share real-time data with the MTM Link platform, including general trip information, GPS updates, and timestamps for pick-ups, drop-offs, and trip completions. 

MTM History

MTM Health (formerly MTM, Inc.) was founded in 1995 by Peg and Lynn Griswold to address an unmet need in the healthcare landscape: arranging transportation to and from appointments. Three decades later, that mission has scaled dramatically. The company acquired fellow broker Veyo in 2022 and Access2Care in October 2024, expanding its network to all 50 states and the District of Columbia, and rebranded as MTM Health in February 2025.

Today, MTM Health facilitates more than 35 million trips annually for 24 million members, making it the largest privately-held NEMT broker in the country. The company continues to win major contracts, including Nebraska's UnitedHealthcare Community Plan NEMT program in January 2026. Despite its scale, MTM Health remains privately held and operated, which keeps it flexible and collaborative with clients and transportation providers nationwide.

Where Does MTM Health Operate?

MTM Health operates in all 50 states and the District of Columbia, working with state Medicaid agencies, managed care organizations, and health plans. The network keeps growing: MTM Health took over NEMT for UnitedHealthcare Community Plan of Nebraska in January 2026 and becomes HealthSpring's Medicare Advantage transportation broker in March 2026. Recruiting is market-by-market, so demand for new providers depends on where you operate.

Landing a Contract With MTM

If you want to land a contract with MTM, you need to prove that you’re an established NEMT company. Don't stress if you're a smaller company. This doesn't mean you won't land the contract. However, you need to prove that you have the tools to properly complete trips for a variety of patients. This includes having reliable drivers on your staff and appropriate vehicles in your fleet. One way you’re sure to stand out as a serious company is with non-emergency medical transportation software. Not only does this product automate your entire trip scheduling process, it also allows for seamless integration between provider and broker. If you use a broker-integrated system like RouteGenie, you’re golden.

MTM Health's recruiting process has three phases: application, credentialing, and contracting, with a designated Contract Representative guiding you through each one. If MTM Health has a need in your area, you'll hear back quickly; if not, your information stays on file until an opportunity opens. In saturated markets there may be a waitlist.

Apply here: mtm-inc.net/healthcare/nemt/join-our-network/transportation-provider-application/

Independent drivers with their own vehicles can join instead as VeyoRide IDPs through MTM Health's affiliate Veyo.

MTM Health Requirements for NEMT Providers

• General liability and automobile liability insurance of no less than $1,500,000 each, with MTM Health listed as Certificate Holder and Additional Insured on both policies
• Workers' compensation insurance meeting state requirements
• Multi-level background checks and motor vehicle record reviews for all drivers
• Drug testing for all drivers
• CPR certification, ADA education, and defensive driving, sensitivity, and passenger assistance training
• HIPAA compliance, plus annual HIPAA and fraud, waste, and abuse training for every employee
• Vehicle inspections, current registrations, and ongoing documentation monitoring

How to Book Trips With MTM Through RouteGenie

When you use RouteGenie to manage your daily operations, finding trips with MTM is simple. Trip requests are automatically sent directly to your queue as soon as they’re available. From there, your dispatchers can view and schedule trips as they come in, matching the passenger with the driver and vehicle that best suits their needs. RouteGenie customers have the ability to seamlessly share trip data with MTM, including real-time GPS updates, trip modifications and cancellations, performance data like pick up, drop off, and ETAs, among other information. Trip requests are fulfilled quickly and accurately, leaving your company with more time to focus on overall business improvements. 

Simplify Your Broker Partnerships With the Right Software

If you work with MTM, you need software that makes managing trips a simple daily task. Book your free demo with the RouteGenie team today to see how our product can simplify trip scheduling and improve your broker partnerships.

MTM Broker FAQs

What is MTM short for?

MTM is short for Medical Transportation Management. The company rebranded as MTM Health in February 2025 and is one of the nation's largest NEMT brokers, managing transportation benefits for health plans and Medicaid programs.

Which states and health plans does MTM serve?

MTM Health operates in all 50 states and the District of Columbia, working with state Medicaid agencies, managed care organizations, and health plans. Specific health plan participation varies by state and contract.

Is MTM a NEMT provider or a broker?

MTM Health is an NEMT broker, not a transportation provider. It manages NEMT benefits, coordinates trips, and contracts with local transportation companies to deliver the rides.