SafeRide Health: Fastest Growing NEMT Broker Guide

SafeRide Health is one of the fastest-growing NEMT brokers in the country. In February 2026, they reached a milestone of delivering 1 million rides per month through partnerships with 40+ health plans across all 48 contiguous states, Alaska, Hawaii, and select territories. For NEMT providers, that scale means one thing: a steady, high-volume source of Medicaid and Medicare Advantage trips. This guide covers the story of one of the industry’s most successful medical transportation brokers, details how to become a SafeRide Health provider, what the SafeRide Health NEMT network requires, and what to expect after joining.

Contents:

• About SafeRide Health
• Where Does SafeRide Health Operate?
• How to Become a SafeRide Health NEMT Provider
• Medical Transportation Provider Requirements
• Why Work with SafeRide Health?

About SafeRide Health

SafeRide Health (legally SAFERIDE INC.) was founded in 2016 by Robbins Schrader (CEO), Whit Schrader, and Ben Salter. The founders came from consulting, product design, and operations backgrounds, not legacy brokerage. Unlike the traditional medical transportation brokerages, they built the company around a technology platform rather than a call-center model.

Since 2016, SafeRide Health has had multiple rounds of funding, relocated its headquarters to San Antonio, Texas, and grown to over 500 employees. The company records indicate that it became profitable in 2024, ranked #358 on the 2025 Inc. 5000, and #84 on the Deloitte Technology Fast 500, reflecting 1,118% three-year revenue growth. Since 2025, SafeRide Health has been integrated with RouteGenie.

Where Does SafeRide Health Operate?

SafeRide Health operates across all 48 contiguous states, the District of Columbia, Alaska, Hawaii, Guam, Puerto Rico, and the Virgin Islands. SafeRide partners with 40+ health plans and care providers across national insurers (Aetna, Humana, Wellcare, UnitedHealthcare), BCBS plans (CareFirst, Excellus, and regional plans), Kaiser Permanente (Colorado, Georgia, Mid-Atlantic), Medicaid MCOs (including CareSource, Buckeye Health Plan, and multiple state-specific plans), and Medicare Advantage/specialty plans (SCAN Health Plan, MediGold Ohio, ATRIO, and others). Coverage spans most U.S. regions, with particular density in Texas, Ohio, California, and New York. New contracts continue to add coverage, putting the company on track for 12 million+ rides in 2026.

How to Become a SafeRide Health NEMT Provider

The application starts at SafeRide's provider information page. The online form collects company details, NPI, EIN, Medicaid Provider ID, fleet size by vehicle type, states and counties served, insurance limits, and dispatch software.

Note: the form requires a valid NPI number; submissions with placeholder numbers are not received.

Apply here: saferidehealth.com/what-to-expect-nemt-provider

After submitting, SafeRide reviews geographic coverage, fleet capacity, and accessible vehicle availability. Approved applicants complete credentialing, then train with a dedicated Network Vendor Manager before taking their first trips. High-performing providers can advance to Tier 1 status, which brings priority trip volume and faster payment processing.

Provider contact: team@saferidehealth.com

Phone: (855) 955-7433

Provider portal: app.saferidehealth.com/login

Medical Transportation Provider Requirements

SafeRide's credentialing requirements are specific. Every applicant must meet the following:

• Insurance: Commercial General Liability insurance: $1,000,000 per occurrence / $2,000,000 aggregate
• Auto liability insurance: $500,000 minimum; SafeRide listed as additional insured on both policies
• Valid NPI number, EIN, and Medicaid operating authority for service states
• Driver requirements:  All drivers must pass a national background check and National Sex Offender Registry check. Pre-hire drug screening, clean motor vehicle report, and valid driver's license
• Training: first aid or CPR/AED, defensive driving, wheelchair securement, and passenger assistance
• Technology: HIPAA compliance; SafeRide's platform carries HITRUST r2 Certification (renewed May 2025)
• Compatible ATMS software: RouteGenie, WellRyde, TripMaster, RoutingBox, and others are supported

Ongoing performance thresholds include a 100% ride response rate, 95% ride acceptance rate, 95% on-time performance, and a complaints rate below 1% (the company manages to keep this figure below 0.2%). Providers must confirm rides by 2 PM local time and report accidents involving injury within one hour.

Why Work with SafeRide Health?

SafeRide's network includes over 900 transportation provider partners serving members across 40+ health plans: Medicaid MCOs, Medicare Advantage plans, BCBS affiliates, Kaiser Permanente regions, and national carriers including Aetna, Humana, and UnitedHealthcare. That breadth translates to consistent trip volume across a wide payer mix.

The Tier 1 Supplier Network

SafeRide's Tier 1 program directly connects NEMT providers with health plans, brokers, and patients through a single platform. Tier 1 suppliers receive:

• Operational data insights via SafeRide's free application
• A dedicated vendor manager
• Automated claims submission with guaranteed payment turnaround
• Weekly performance scorecards
• Priority access to additional ride volume in desired markets
• Competitive regional pricing and improved revenue predictability

In exchange, providers commit to agreed-upon monthly ride volumes and service-level agreements.

RouteGenie integration

RouteGenie NEMT software supports integration with SafeRide Health, allowing providers to seamlessly import trips, automate dispatching, manage billing, and maintain compliance, all from one platform. Request a RouteGenie demo to find out how it can support your SafeRide Health operations.

Hear it from SafeRide's co-founder

RouteGenie's Inside the Lamp Podcast featured Ben Salter, co-founder and chief product officer at SafeRide Health and a member of the NEMTAC Technology Advisory Committee. He explained how NEMT brokers operate, who sets broker requirements, and why direct API integration matters for NEMT communications and workflow efficiency.