RouteGenie Feature Spotlight: Driver Questionnaire

Contents:

• Simplified and Safe Record Keeping 
• All Necessary Data is Collected for Every Trip 
• Access all Patient History in Seconds
• Find a Better Internal Workflow
• Stay on Top of Patient Information With the RouteGenie PCR Feature

Simplified and Safe Record Keeping 

PCRs are recorded in our HIPAA-compliant, cloud-based ePCR software, so you know that all passenger data is safely stored. RouteGenie’s driver questionnaire is simple and takes only minutes for drivers to answer and submit all relevant information including the passenger’s medical history, mobility, oxygen levels, vitals, and vehicle information. They can also choose which payers are responsible for the trip, and what type of transportation is used for that particular trip. All of this information is easily collected and stored for later use. 

All Necessary Data is Collected for Every Trip 

It’s easy to get distracted right before or after a trip, but the electronic PCR keeps drivers on track and ensures all necessary information is collected and saved. If you’re scrambling to record information by hand, there’s a good chance something important will be left off. Plus, if any fields are left blank, the system will alert you so that no information is missing from the final report. 

Access all Patient History in Seconds

Your drivers complete dozens of trips every day, which means there’s no way they’ll remember everything there is to know about each passenger. RouteGenie stores all information for later access, so you and your drivers don’t have to stress about remembering details on the fly. Electronic patient data makes sharing that information with anyone who needs it a breeze, rather than shuffling to photocopy handwritten notes. 

Find a Better Internal Workflow

The RouteGenie driver questionnaire does the tough work for you. It makes importing patient data a seamless step in the trip process, so your drivers can focus on providing passengers with the best trip experience possible. When the trip is finished and it comes time to bill, you already have all the information needed saved in the system. 

Stay on Top of Patient Information With the RouteGenie PCR Feature

Whether your drivers prefer filling out a PCR in the driver app or in the full software, RouteGenie makes it easy no matter what. If you’re looking to simplify your PCR process, or your NEMT trip process in general, schedule a free demo for an inside look at our NEMT driver app and transportation scheduling software.

Driver Questionnaire In Detail

What is a Patient Care Report?

A Patient Care Report (PCR) is a medical document used primarily by EMS/ambulance services to record patient information, vital signs, treatments provided, and transport details during emergency medical transportation.

When do NEMT providers need to use PCRs?

NEMT providers use PCR-like documentation in three situations: (1) higher-acuity transports involving stretcher, gurney, or Basic Life Support services where patient monitoring is required by state health departments or insurers, (2) Medicaid and insurance billing that requires trip sheets documenting medical necessity, mobility levels, and assistance provided, and (3) waiver programs like NY's NHTD/TBI that mandate care documentation for service plan compliance and incident reporting, even if not formally called a "PCR."

Who typically fills out a Patient Care Report?

A Patient Care Report (PCR) is typically completed by the primary care provider or the highest-certified individual attending to the patient, such as a Paramedic or EMT. In standard Non-Emergency Medical Transportation (NEMT), this responsibility may falls to the driver, who documents the patient’s mobility, assistance provided, and trip logistics to ensure clinical continuity, legal protection, and accurate billing.