Call the Car: NEMT Broker Guide for Transportation Providers

Call the Car is California's largest NEMT brokerage, coordinating 6 to 7 million trips a year for health plans across the state. This guide covers how to become a Call the Car NEMT provider (the company calls them subcontractors), what the requirements look like, and what to expect once you join the network.

For NEMT providers in California, Call the Car offers access to consistent trip volume backed by contracts with some of the state's biggest health plans. Its healthcare-first model also makes it a distinctive partner: the company treats transportation as an extension of care, not just a ride from point A to point B.

Contents:

• About Call the Car
• Where Does Call the Car Operate?
• How to Become a Call the Car NEMT Provider
• Call the Car Requirements for NEMT Providers
• Why Work with Call the Car?

About Call the Car

Call the Car was founded in 2010 by Dr. Michelle Tyson, a family physician who saw vulnerable patients missing critical appointments because of gaps in the NEMT system. Her answer was to build a brokerage that operates as part of healthcare itself. Today the company is a woman-owned and certified minority-owned business headquartered in Diamond Bar, California.

Unlike most NEMT brokers, Call the Car operates as both a broker and a transportation provider. The company runs its own owner-operated fleet alongside a network of contracted subcontractors, with its proprietary technology (the CCERRTS platform and CTC-GO app) coordinating both. For subcontractors, this hybrid model cuts two ways: the in-house fleet covers geographic and capacity gaps that keep health plans satisfied, and it gives Call the Car firsthand operating experience, so its standards and trip expectations come from a company that drives the same routes its network does.

Call the Car has grown into California's largest NEMT brokerage, coordinating 6 to 7 million trips annually. Its health plan partners include L.A. Care, Inland Empire Health Plan, Blue Shield of California, Central California Alliance for Health, Promise Health Plan, AppleCare Medical Group, and the AIDS Healthcare Foundation. The company has also partnered with Lyft and Uber to extend driver availability across its network.

Where Does Call the Car Operate?

Call the Car operates statewide across California, serving both urban and rural communities. Its strongest presence is in Southern California, including Los Angeles, Orange, Riverside, and San Bernardino counties, with additional coverage in Central California through its health plan partnerships. The company supports trips for Medicaid (Medi-Cal), Medicare, managed care, dialysis, skilled nursing, assisted living, and specialty healthcare programs.

How to Become a Call the Car NEMT Provider

Call the Car refers to its network transportation providers as vehicle subcontractors. The process starts with an online application form. After you submit it, a Call the Car representative contacts you to discuss next steps, credentialing, and onboarding. Approval timelines depend on market demand in your service area and the completeness of your documentation.

Apply here: callthecar.com/subcontractors/

Call the Car Requirements for NEMT Providers

Typical requirements include:

• Active business license and tax identification number
• Commercial auto insurance
• Driver background checks and motor vehicle record reviews
• Drug testing and safety compliance documentation
• Vehicle inspections and current registrations
• ADA-compliant vehicles for wheelchair transportation
• HIPAA compliance training

Why Work with Call the Car?

A contract with Call the Car connects providers to the largest NEMT trip pool in California, spread across a payer mix that includes Medi-Cal managed care plans, Medicare programs, and specialty healthcare contracts. The company's emphasis on technology and real-time coordination gives subcontractors operational visibility, and its expanding health plan roster means growth opportunities for providers looking to add service areas.

RouteGenie NEMT software has broker integration with Call the Car, so providers can import trips automatically, streamline dispatching, handle billing, and stay compliant from a single platform. Request a RouteGenie demo to see how it works with your Call the Car operations.