Verida: NEMT Broker Guide for Transportation Providers

Verida (formerly Southeastrans) is a minority-owned NEMT broker managing Medicaid transportation across six states for more than 3 million covered individuals. This guide covers how to join the Verida NEMT network, what the application process looks like, and what to expect once you're in.

Contents:

• About Verida
• Where does Verida operate?
• How to become a Verida NEMT provider
• Requirements
• Why work with Verida?
• How RouteGenie supports Verida providers

About Verida

Verida is based in Villa Rica, Georgia, about 30 miles from the capital Atlanta. It was founded in 2000 by Steve Adams, a veteran with over 40 years of experience in the NEMT industry. The company was then called Southeastrans, but the mission remained the same as it does today: providing comprehensive NEMT administrative services.

Since 2011, Verida has been certified by the URAC, an accrediting organization that establishes quality standards in the healthcare industry. It is also a certified Passenger Assistance Safety and Sensitivity (PASS) company, and a key member of the Georgia Health Care Association.

Today, following its rebranding as Verida, the minority-owned company contracts over 900 transportation providers and services up to 3 million covered individuals. It has over 1,000 employees, and an estimated revenue between $100 and $500 million.

Verida's solution integrates with various third-party solutions like RouteGenie to ensure seamless trips. It also offers assistance to streamline claims management, credentialing and monitoring, and quality management processes for its providers.

Where does Verida operate?

Verida currently operates in six states: Arkansas, Georgia, Indiana, Louisiana, Tennessee, and Washington DC.

How to become a Verida NEMT provider

Verida's network of transportation providers spans 5,300 credentialed vehicles that manage more than 5.5 million trips annually.

Each driver that operates under it must be trained in various customer support practices, wheelchair and stretcher use, first aid, and sensitivity. Beyond that, aspiring providers must undergo a strict four-step credentialing process. Here are steps required to become a Verida transportation provider:

Step 1: After you complete a Request for Qualifications Form, and provide driver and vehicle lists, Verida will review the application to determine if there is a need for your services in the area. If yes, you will be contacted for an interview.

Step 2: If the interview goes well, the company will request documents to determine your overall eligibility (which are covered in more detail below).

Step 3: All vehicles and drivers deemed eligible must undergo a comprehensive safety inspection.

Step 4: Before the contract is signed, the owner of your company must participate in an NEMT provider orientation session, which covers all contracting requirements.

Apply here: https://verida.com/provider-request-for-qualifications-form/

Provider phone: 678-510-4600

Requirements

The following documents are required for providers looking to join the Verida network:

• Current business license
• Liability insurance coverage
• Driver credentials
• Criminal background checks of all drivers
• Current drug screens for all drivers
• Driving reports of all drivers

While insurance requirements differ depending on the state, in most cases, you will also be asked to provide details of your insurance policy. This includes a list of all vehicles covered, as well as the effective date, expiry date, and coverage. The entire list of requirements can be found on the Verida website.

Why work with Verida?

Verida manages transportation for over 3 million covered individuals, giving network providers a reliable source of Medicaid trip volume across six states. The company has built a reputation as a provider-friendly broker, with fair negotiations and transparent communication. Contracted providers receive extensive training on customer service, wheelchair use, first aid, and sensitivity, along with free mobile technology devices. Verida handles claims management, credentialing monitoring, and quality management, freeing providers to focus on delivering trips.

How RouteGenie supports Verida providers

RouteGenie NEMT software is integrated with Verida, allowing providers to seamlessly import trips, automate dispatching, manage billing, and maintain compliance, all from one platform. Learn more about RouteGenie's broker integrations.