Ride Health: NEMT Broker Guide for Transportation Providers

In 2025, the New York-based Ride Health raised $15 million for its provider-based ride platform. This followed multiple rounds of funding since 2016, when the company was first founded. Today, Ride Health's 50-state network of partner providers operates across all 50 states to enhance access to care and social services for vulnerable groups. In this profile, learn more about how Ride Health works and how it reduces the burden of NEMT providers.

Contents:

• About Ride Health
• Where Does Ride Health Operate?
• How RideHealth Works For Providers 
• What Are Ride Health’s Eligibility Criteria?
• How to Join Ride Health 
• Why Work with Ride Health?
• How RouteGenie Integrates with Ride Health

About Ride Health

In 2013, Imran Cronk was volunteering at a hospital in North Carolina when he was approached by an elderly man. It was past midnight, and the recently-discharged patient was in a predicament. He was brought to the facility by an ambulance, but now had no means to get home and was facing a daunting 9-mile walk home.

Cronk gave the man a ride. Later, he reflected on how much of a barrier the lack of transportation was to receiving care. The National Association of Community Health Centers estimates that the man Cronk drove home that night was one of a million individuals in North Carolina who are considered medically disenfranchised.

Three years later, Cronk launched Ride Health with the goal of helping reduce this figure. The platform he created, along with co-founders Sumun Khetpal, Christine Yang, and Vedant Thyagaraj, brings real-time decisions, automation, and data-driven insights to a 50-state network of transportation partners. The platform also integrates with dispatch systems like RouteGenie to provide better alignment and enhance communication between the broker and fleet operators. 

Where Does Ride Health Operate?

Ride Health operates a 50-state network, coordinating non-emergency medical transportation across all 50 U.S. states. Coverage spans urban, suburban, and rural markets, with denser provider concentrations in states including New York, Illinois, North Carolina, and California. The company's clients include New York City Health and Hospitals, Memorial Sloan Kettering, and a range of Medicaid managed care organizations, health systems, and I/DD provider agencies.

How RideHealth Works For Providers 

Providers who join the Ride Health network gain access to a Transportation Reporting Interface (TRIP). This tool allows providers to manage trip offers, updates, and billing — all without having to deal with multiple emails. The interface is made up of four main tabs: 

Read Me 

This tab contains detailed instructions on navigating the tool — and how to make the most of the data provided. 

Available

This tab is where providers either accept or decline a ride after going through the list of available options. The ride requests are sorted by date, time, and vehicle type. All individual passengers can be identified by their initials or through an assigned ID.  Rides can be accepted based on the trip distance, estimated time, and address. 

Manifest 

All accepted rides are routed to the Manifest tab. Here, providers can browse through all recent and upcoming rides. Ride requests that have been edited are highlighted in yellow, so you can check if you still meet the criteria.

One advantage of RouteGenie’s integration is that driver and vehicle details update automatically once a ride is accepted. 

Historical 

The final tab that contains information about all historical trips is updated every 24 hours at midnight. It’s also where you can review and accept payments. For more information, you can access the entire guide here. 

What Are Ride Health’s Eligibility Criteria?

As a leading NEMT broker, Ride Health has strict standards for all its transportation partners. Key among these is adherence to all Health Insurance Portability and Accountability Act (HIPAA) regulations regarding Protected Health Information.

Besides this, the company also has strong measures in place to prevent the inappropriate use of transportation on behalf of both the provider and the passenger. 

Providers who join the medical transportation broker will also have to provide all corporate, driver, and vehicle compliance documents annually, or upon request.

Drivers are deemed ineligible in case of: 

• A suspended driver’s license, or expired vehicle registration and insurance. 
• A felony conviction, involvement in a crime that used a vehicle, or following an at-fault accident involving a pedestrian.
• A reckless driving, or DWI/DUI conviction in the last five years 
• A speeding ticket for going 25 mph over the limit in the last three years.

These are just a few among many criteria listed in the NEMT broker’s provider handbook. The entire list can be found here. 

How to Join Ride Health 

To join Ride Health, simply navigate to the website’s “Transportation Providers” tab and click on Apply Now. You will be redirected to a four-page Google form that asks for more information about your organization. The Ride Health team is also available to answer questions by email or by phone.

Apply here: ridehealth.com/tp/application

Provider contact: network@ridehealth.com

Phone: (833) 360-3522

Why Work with Ride Health?

Ride Health gives providers access to a 50-state demand pool sourced from health plans, hospital systems, Medicaid MCOs, and I/DD agencies, rather than a single payer line. The TRIP portal centralizes trip offers, manifests, and payment review in one place, which is unusual among brokers that still rely on email-based dispatch. For providers already running RouteGenie, accepted trips populate driver and vehicle details automatically, removing one of the most common manual data-entry steps in broker work.

Ride Health's technology-first approach, $27 million in cumulative funding, and contracts with large health systems point to sustained trip volume for partners who can meet its compliance standards. The company has also benefited from New York's 1115 Medicaid waiver expansion, which has increased trip flow through partnerships like the Unite Us integration.

How RouteGenie Integrates with Ride Health

RouteGenie NEMT software is integrated with Ride Health. Once you accept a trip offer on the Ride Health platform, the details will be updated on RouteGenie. This integration means driver information and ride statuses will be collected automatically from our software, reducing human error and time-consuming processes, while streamlining dispatching and billing. Request a RouteGenie demo to learn more.