American Logistics: NEMT Broker Guide for Transportation Providers

In a recent survey of transportation providers, American Logistics ranked first in a list of the nation’s top five NEMT brokers. There are a few reasons for this: It was deemed to have the most flexible technology, fast payment processing, the most efficient routing, and the most robust support system. 

This is just the latest accomplishment in the company’s over 25-year history of delivering non-emergency medical transportation solutions. American Logistics was also one of the first to partner with ridesharing applications like Uber, and is one of the few NEMT transportation brokers that maintains a comprehensive nationwide database of all qualified providers by county. Learn more about how it works and what it offers transportation providers in our detailed guide.

Contents:

• About American Logistics NEMT Broker
• How American Logistics Builds Its Transportation Network 
• How to Join American Logistics’ Network
• What American Logistics Offers Members
• How RouteGenie Works With American Logistics

About American Logistics NEMT Broker

American Logistics was founded in 1999 and is based in St. George, Utah. Since then, it has earned contracts with Medicaid health plans and Medicare Advantage plans across the country. One major reason for this is the way the company uses the latest technology to improve its offering, while simultaneously focusing on the human touch.

Where Does American Logistics Operate?

American Logistics operates across all 50 states. The company serves patients in hundreds of unique health plans nationwide, with particular focus on Medicaid and Medicare Advantage populations. It contracts with local and national transportation providers in every market it serves. In 2023, the company said it had a 99.8% grievance-free rate for all patient trips and then recorded the largest growth in company history the year after. 

How American Logistics Builds Its Transportation Network 

American Logistics works with a fleet of local and national transportation providers that undergo a thorough vetting process. All providers are sorted by a predictive analytics-powered algorithm that assesses factors like volume, trip length, inventory, and trip type. The NEMT broker also integrates with RouteGenie to streamline routing and trip management, ensuring that the quality of care is never affected.

Beyond that, American Logistics requires that its providers be qualified through its Safety Society program. This ensures all members have provided the required documents, all vehicles have been inspected, and business licenses have been verified. 

Transportation providers and drivers must also pass background checks and undergo a drug and alcohol screening to ensure compliance with all state and local regulations.

How to Join American Logistics’ Network

To contract with American Logistics, providers must meet the following minimum requirements:

• Business structure: You must operate as a company with your own employee drivers. American Logistics does not contract with independent owner-operators
• Auto commercial insurance: Required; coverage amount collected during the application process
• General liability insurance: Required; coverage amount collected during the application process
• Workers' compensation: Required for all employee drivers
• Background checks: All drivers must pass a thorough background check
• Drug and alcohol screening: All drivers must be enrolled in an ongoing screening program
• Technology: Providers must be certified on the American Logistics RideCafe software platform and use the RideCafe mobile app for all employee drivers

How to Apply to American Logistics

Transportation providers who want to work with this NEMT transportation broker must navigate to the “Join Our Network” tab on the American Logistics website. Once there, you’ll be prompted to fill in a form. Before you start, keep the following handy: 

• Name and details of your commercial insurance provider 
• NAIC number 
• Auto liability insurance combined limit 
• General liability insurance combined limit 
• Fleet size 
• Service areas 

After you fill in all the details, a representative of the company will get in touch. 

What American Logistics Offers Members

For NEMT providers, working with American Logistics offers several benefits: 

• Ease-of-use: All providers gain access to an online portal where they can easily review and accept trips. 
• Credential tracking: American Logistics’ strict eligibility criteria ensure providers can track their fleets and credentials to ensure uncompromised safety.
• Zero Invoicing: The company offers its providers guaranteed touchless payment. 
• Integrations: American Logistics integrates with software like RouteGenie to ensure seamless scheduling, dispatch, and billing. 

How RouteGenie Works With American Logistics

RouteGenie is an NEMT broker management software that allows providers to automatically synchronize trip data on platforms like American Logistics. It also enables providers to receive trips from various brokers on a single platform, significantly reducing confusion and risk of human error. Try RouteGenie today.