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Member experience begins before the appointment and often ends at the curb. When medical transportation fails, members do not blame vendors, they blame their health plan. This article explains why transportation has become a decisive factor in member satisfaction, outcomes, and retention.

Scalable software is the backbone of any NEMT operation that plans to grow without sacrificing service quality. When trip volumes rise, new vehicles join the fleet, and compliance demands multiply, the right platform should adapt instantly—not slow you down. This article explains what true scalability looks like in medical transportation software and why providers who plan for growth rely on systems built to handle it from day one.

Every missed ride in medical transportation puts someone’s health at risk. While non-emergency trips may not involve flashing lights or sirens, they demand the same level of reliability. A structured maintenance plan is what keeps NEMT vehicles safe, compliant, and ready every day. This guide breaks down the essential service schedule that prevents costly breakdowns and ensures patients never miss their appointments.

Keep your NEMT fleet on the road with a clear, repeatable plan. This guide outlines 10 practical steps for uninterrupted service: set a strict schedule, use DVIRs, stay ahead on tires, brakes, oil, and batteries, and account for EV needs. See how software automates reminders and records, how driver habits cut costs, and how TCO helps decide when to retire a vehicle.

When a non-emergency medical transport vehicle breaks down mid-route, it’s more than a mechanical problem; it’s a passenger care failure, a compliance risk, and a blow to your reputation. In this article, RouteGenie explains why proactive NEMT fleet maintenance is the backbone of safe, reliable, and profitable operations. Learn how preventive maintenance, smart compliance practices, and modern NEMT software can keep your vehicles on the road, your contracts secure, and your passengers safe.

The most fuel-efficient vans for Non-Emergency Medical Transportation combine proven reliability with modern efficiency. Discover how hybrid options like the Toyota Sienna, Chrysler Pacifica, and Kia Carnival deliver lower fuel costs, full conversion capability, and dependable performance—keeping your NEMT fleet moving smarter, longer, and cheaper.

On October 1, 2025, the U.S. entered a government shutdown after Congress failed to pass a stopgap bill. While essential functions continue, Medicaid operations face disruption with CMS running at half capacity. What does this mean for Non-Emergency Medical Transportation (NEMT)—a lifeline for millions who depend on it?

NEMT is a service that allows scores of people across the U.S. to reach their healthcare appointments safely and on time. In recent years, however, rideshare platforms such as Uber Health and Lyft Healthcare have also entered the medical transportation space. This overlap of services has raised one crucial question: Can rideshare companies offer the same reliability, consistency, and compliance as a traditional NEMT provider? In this blog, we explore NEMT vs. rideshare as well as dissect how they fit into the overall medical transportation arena.

As a Non-Emergency Medical Transportation (NEMT) provider, your success depends on delivering safe, reliable rides and earning healthcare partners’ trust. NEMT accreditation proves you meet the highest safety, quality, and professionalism standards—helping you win contracts and stand out in a competitive market. This guide covers what accreditation is, how to get certified, and why it’s a smart investment for your business.

For years, NEMT providers have followed a volume-driven model — more rides meant more revenue. While simple, it can be costly, inefficient, and impersonal. As healthcare shifts toward patient-centered care, providers must focus less on trip counts and more on trip impact. The value-based NEMT model prioritizes outcomes and patient experience over volume. This blog explains why it matters and how to make the transition.

The NEMT industry's complex ecosystem demands flexible software solutions that adapt to your unique business needs. From single-van startups to multi-state operators, providers face varying broker requirements, state regulations, and operational challenges that generic software simply cannot address. Success in today's NEMT landscape requires configurable platforms that conform to your workflow, not force you to change your proven business practices. Discover the essential customization features that allow NEMT providers to tailor their digital platforms for long-term growth and operational efficiency.

Despite diligently serving the American population since the 1960s, the NEMT (Non-emergency medical transportation) industry remains deeply misunderstood. The lack of public awareness generates numerous stereotypes and misconceptions that prevent entrepreneurs from entering this vibrant industry, while eligible passengers cannot fully benefit from this life-altering service. In this article, we will dispel the most common myths regarding the non-emergency medical transportation industry, both as a business and as a service.