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When a non-emergency medical transport vehicle breaks down mid-route, it’s more than a mechanical problem; it’s a passenger care failure, a compliance risk, and a blow to your reputation. In this article, RouteGenie explains why proactive NEMT fleet maintenance is the backbone of safe, reliable, and profitable operations. Learn how preventive maintenance, smart compliance practices, and modern NEMT software can keep your vehicles on the road, your contracts secure, and your passengers safe.

The most fuel-efficient vans for Non-Emergency Medical Transportation combine proven reliability with modern efficiency. Discover how hybrid options like the Toyota Sienna, Chrysler Pacifica, and Kia Carnival deliver lower fuel costs, full conversion capability, and dependable performance—keeping your NEMT fleet moving smarter, longer, and cheaper.

On October 1, 2025, the U.S. entered a government shutdown after Congress failed to pass a stopgap bill. While essential functions continue, Medicaid operations face disruption with CMS running at half capacity. What does this mean for Non-Emergency Medical Transportation (NEMT)—a lifeline for millions who depend on it?

NEMT is a service that allows scores of people across the U.S. to reach their healthcare appointments safely and on time. In recent years, however, rideshare platforms such as Uber Health and Lyft Healthcare have also entered the medical transportation space. This overlap of services has raised one crucial question: Can rideshare companies offer the same reliability, consistency, and compliance as a traditional NEMT provider? In this blog, we explore NEMT vs. rideshare as well as dissect how they fit into the overall medical transportation arena.

As a Non-Emergency Medical Transportation (NEMT) provider, your success depends on delivering safe, reliable rides and earning healthcare partners’ trust. NEMT accreditation proves you meet the highest safety, quality, and professionalism standards—helping you win contracts and stand out in a competitive market. This guide covers what accreditation is, how to get certified, and why it’s a smart investment for your business.

For years, NEMT providers have followed a volume-driven model — more rides meant more revenue. While simple, it can be costly, inefficient, and impersonal. As healthcare shifts toward patient-centered care, providers must focus less on trip counts and more on trip impact. The value-based NEMT model prioritizes outcomes and patient experience over volume. This blog explains why it matters and how to make the transition.

The NEMT industry's complex ecosystem demands flexible software solutions that adapt to your unique business needs. From single-van startups to multi-state operators, providers face varying broker requirements, state regulations, and operational challenges that generic software simply cannot address. Success in today's NEMT landscape requires customizable platforms that conform to your workflow, not force you to change your proven business practices. Discover the essential customization features that allow NEMT providers to tailor their digital platforms for long-term growth and operational efficiency.

Despite diligently serving the American population since the 1960s, the NEMT (Non-emergency medical transportation) industry remains deeply misunderstood. The lack of public awareness generates numerous stereotypes and misconceptions that prevent entrepreneurs from entering this vibrant industry, while eligible passengers cannot fully benefit from this life-altering service. In this article, we will dispel the most common myths regarding the non-emergency medical transportation industry, both as a business and as a service.

The most prominent event in the NEMT industry is taking place in Dallas, Texas on August 24-26. The NEMTAC Transform 2025 will bring together the most influential professionals and companies that are forging the future of NEMT. Participants can meet top industry experts, technology vendors, NEMT business owners, and educators from adjacent healthcare sectors.

Non-Emergency Medical Transportation (NEMT) businesses have to constantly fine-tune their operations to boost profitability. This often comes down to managing the smallest details. One of the most significant yet frequently overlooked factors is unloaded, aka deadhead miles. These are “empty”, non-revenue-generating miles driven without a passenger in the vehicle. Whether you're traveling to pick up a client, returning to base after a drop-off, or repositioning between appointments, these miles add up quickly and can silently erode your bottom line. This article explores practical strategies to set up a clear pricing structure to charge for deadhead miles or minimize them altogether. By tackling this issue, your NEMT business can maintain healthy profit margins without deteriorating the quality of the essential healthcare transportation services.

The US demographic projections suggest that the non-emergency transportation industry can expect continuous growth in the foreseeable future. In fact, if a service that has already existed for 60 years has the potential to double in size, we can assume it’s still in its infancy. Those entrepreneurs who want to capitalize on this opportunity should understand that the NEMT business comes with its unique challenges. Whether you're an established transportation provider or just considering entering the field, a couple of questions still need answers: How do you ensure steady and reliable revenue in NEMT, and how do you continue growing alongside the industry? In this article, we will cover practical strategies to build financial stability through service consistency, customer loyalty, growth promotion, and diversification opportunities.

Are you a non-emergency medical transportation (NEMT) operator who bills Medicaid or Medicare? If so, you'll need an NPI or National Provider Identifier number. It's based on the Health Insurance Portability and Accountability Act (HIPAA) of 1996. Healthcare providers use the standard identification system for processing HIPAA-covered transactions. It makes verifying and processing transactions more efficient and reliable. Covered individuals and organizations that file insurance claims must use it. This includes physicians, nurses, dentists, insurers, healthcare clearinghouses, and suppliers. Even NEMTs that transport Medicaid and Medicare beneficiaries must reference NPI numbers.