BLOG

Your broker is already scoring you on numbers you might not be tracking. Miss the wrong one and you lose trips, or the whole contract. There's no national standard for NEMT metrics yet, but that hasn't stopped brokers and facilities from writing hard thresholds into every deal.

RouteGenie has partnered with Uber Health to bring Uber's rideshare network into its medical transportation platform across the US and Canada, giving 600+ fleets, health systems, and health plans on-demand rides alongside their own vehicles and contracted providers.

An ambulance call is urgent because a patient is getting worse. A discharge call is urgent because a patient got better, and the bed now belongs to someone else. Same clock, opposite cause. That inversion makes discharge transportation its own category of NEMT.

NEMT broker relationships are shifting across several states in 2026, bringing new credentialing, billing, technology, and trip-documentation requirements for providers. This article breaks down the major broker changes and explains how to build a compliance operation that can adapt without disrupting service or revenue.

Owned shuttles in one system. NEMT vendors in another. Rideshare in a third. Ambulances as the fallback. Most health systems move patients across four disconnected tools, and no one can see the whole picture. Patient transportation software pulls it into one.

Call the Car is California's largest NEMT brokerage, coordinating 6 to 7 million trips a year for health plans across the state. This guide covers how to become a Call the Car NEMT provider (the company calls them subcontractors), what the requirements look like, and what to expect once you join the network.

NEMT runs on relationships, and many start in a hallway between sessions. The right conference puts you in front of the brokers, health plans, and partners who award contracts. Here are 10 events worth your 2026 travel budget, grouped by who you want to reach.

MART (Montachusett Regional Transit Authority) is one of two Massachusetts regional transit authorities contracted by the state as a Human Service Transportation broker, coordinating MassHealth NEMT trips across 286 of the state's 351 communities. This guide covers how to become a MART transportation provider, what the application requires, and what to expect in the network.

A single dialysis patient generates 156 guaranteed round trips a year, same pickup, same destination, three days a week without exception. No other contract in NEMT runs that consistently. The margin is in how you execute it.

Medical Answering Services (MAS) is New York State's sole Medicaid transportation broker, coordinating roughly 15 million trips a year for about 7 million enrollees across all 62 counties. This guide covers how to become an MAS NEMT provider, what the application process involves, and what to expect once you're in the network.

On July 1, 2026, Colorado moves its metro NEMT program to a single statewide broker, MediDrive, and a 2% Medicaid rate cut takes effect the same day.

Founded in 1989 in Cleveland, Provide A Ride is an Ohio NEMT broker that manages the Medicaid transportation benefit for more than 130,000 members statewide. The company says it serves more Medicaid members than all other Ohio managed care brokers combined. This guide covers how to become a Provide A Ride NEMT provider, what the application looks like, and what to expect once you're in the network.